Firearms Retail Sales Associate

Kenosha, WI

Full Time

Mid Level

Position Overview: We are seeking a knowledgeable and customer-focused Retail Salesperson to join the Mission 94 Team. The Salesperson will play a vital role in assisting customers with their firearms and shooting accessory needs, providing expert guidance, and ensuring a positive shopping experience. The ideal candidate will have a strong understanding of firearms, accessories, and related regulations, along with excellent communication skills and a passion for delivering outstanding customer service.
Responsibilities:

Customer Assistance: Greet and engage customers in a friendly and approachable manner. Listen to customers' needs, answer their questions, and offer expert advice on firearms, ammunition, accessories, and related products.
Product Knowledge: Demonstrate an in-depth understanding of various firearms, their specifications, features, and applications. Stay informed about the latest industry trends, products, and regulations to provide accurate information to customers.
Sales and Recommendations: Assist customers in selecting the right firearms and accessories based on their preferences, needs, and intended usage. Provide recommendations, explain product differences, and offer alternatives when necessary.
Inventory Management: Maintain a well-organized and visually appealing store display. Monitor inventory levels, restock shelves, and ensure that products are properly labeled and priced.
Background Checks and Regulations: Guide customers through the necessary paperwork and background check processes required for firearm purchases. Ensure compliance with federal, state, and local laws governing firearm sales.
Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and addressing any concerns promptly and professionally. Create a positive and welcoming atmosphere that encourages repeat business.
Point of Sale Transactions: Process sales transactions accurately and efficiently using the store's point of sale system. Handle cash, credit card payments, and maintain proper documentation.
Firearm Safety: Promote firearm safety by educating customers on safe storage, handling, and transport practices. Emphasize the importance of responsible firearm ownership.
Upkeep and Maintenance: Keep the store environment clean, organized, and presentable at all times. Assist with general maintenance tasks as needed.
Collaboration: Work collaboratively with fellow sales team members, management, and support staff to achieve sales goals and maintain a smoothly running store operation.

Qualifications:

High school diploma or equivalent (Associate's degree or relevant certifications preferred).
Strong knowledge of firearms, ammunition, and shooting accessories.
Familiarity with federal, state, and local regulations pertaining to firearms sales.
Excellent communication and interpersonal skills.
Customer-centric mindset with a friendly and helpful attitude.
Sales experience in a retail environment is a plus.
Attention to detail and accuracy in handling transactions.
Ability to multitask and thrive in a fast-paced retail setting.
Responsible and ethical conduct when dealing with firearms and customers.
Ability to stand for extended periods and lift moderately heavy objects.

#ZR

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