PT - Visitor Services and Membership Associate

Somers, WI
Part Time
Entry Level
The Visitor Membership Services Associate will be responsible for operating the main visitor information and sales desk of the Museum & Library, located at the Museum & Library’s public entrance. They must present a professional, approachable, helpful, and competent demeanor. The Visitor and Membership Associate will provide customer service to patrons by answering questions, directing people to resources within the Museum & Library to aid them in their visit, promoting gift shop, programs, and membership as well as assist in other duties as assigned.

POSITION DESCRIPTION:
  • 14-21 hours/week with a set schedule of Thursday through Saturday from 9:30 AM – 4:30 PM and availability to cover events/other shifts as necessary
  • Interest in history or museum studies preferred
  • 1 – 3 years’ experience working in customer service, retail or sales in a nonfood setting
  • Intermediate computer software skills – Microsoft Office products, internet research ability, and web.
  • Personable, articulate, dependable, organized, and attentive to detail.
  • Proficiency in cash handling
  • Familiarity with POS preferred
  • Excellent communication skills
  • Availability on weekdays, weekends, some evenings, and some holidays
ASSIGNED RESPONSIBILITIES AND DUTIES
  • Promote and assist with membership enrollment
  • Assist with member data input and tracking in our member and donor database. Some basic clerical membership assistance as assigned.
  • Maintain clean and proper appearance of all front-of-house environments
  • Complete accurate payment process and reconcile cash drawer
  • Gain and use museum and collections knowledge to better assist patrons
  • Learn script to lead guided tours
  • Perform opening and end of day duties
  • Serves as reception for VIP visitors, vendors, and other planned visitors by pleasantly greeting guests and notifying the Executive Assistant or appropriate staff upon arrival.
  • Assist during special events
  • Answer general inquiries related including those related to membership, screen, and direct incoming phone calls.
  • Acts as first line of troubleshooting support for membership website issues.
  • Other duties as assigned
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